INFORMATION

Customer Service


Because our customer are so important!


 

SHIPPING


 

CANADA

$10 Anywhere in Canada

$12 Anywhere in Canada with confirmed delivery, signature required, to ensure products won’t freeze November-April

 

USA

$15 Anywhere in the USA

$17 Anywhere in the USA with confirmed delivery, signature required, to ensure products won’t freeze November-April

 

INTERNATIONAL

We ship Worldwide! Rates are calculated at check-out.

 

When will my order be shipped?
Your Anakiel products will be shipped from our studio within 3-7 business days. We will let you know if any circumstances arise that would delay your order.

When will my order be ready for ‘local pick-up’?
We try to fulfill orders within 2-5 business days. You will receive an email when your order is ready. To pick-up your order contact us at info@anakiel.ca to arrange an appointment.

Do you ship internationally?
Yes! We offer worldwide shipping on all products. Shipping is a flat rate based on your location. Please be advised that all duties and taxes applied to your shipment at customs are not included in the shipping cost and are the responsibility of the customer.

How do I ensure my products don’t freeze during shipment?
November-April it’s a good idea to select Standard Shipping with signature required to ensure the products won’t be left out in the cold.

What if my package never arrives?
If your order does not arrive within 20(CAD)/45(US/INTL) days, please contact us at info@anakiel.ca Claims will be assessed on a case-by-case basis.

Do you offer gift wrapping?
Yes! At the checkout, you have the option to select Gift Wrapping and include a personal message. The products will arrive beautifully packaged with a handwritten gift card. It makes it an exciting and beautiful package to be unwrapped by someone special!


 

ORDERING


 

What credit cards do you accept online?
Visa, MasterCard, American Express, and Discover.

Can I pay with PayPal?
Yes! Simply choose PayPal Express at checkout.

What if I have a special request or customization?
Please contact info@anakiel.ca first for customizations. All other requests and notes can be made when you view your Cart before check-out.

I made a mistake on my order, can it be changed?
Contact us immediately if you have made a mistake at info@anakiel.ca. Once your order has been shipped it is not possible to make changes to it.

Do you offer gift cards?
Yes, purchase a gift card here.

Can I use my gift card more than once?
Yes, use your gift card like a credit card until your balance is $0.


RETURNS


 

Can I return my products?
Unopened products can be returned within 14 days of purchase for a full refund. You will be responsible for return shipping fees, and please make sure to label your package as a ‘Return’ on customs documents. Anakiel will not pay duties or taxes on return shipments. Contact info@anakiel.ca before returning an order for further instructions. Purchases made via retailers are subject to the return policies of that store. If there is a problem with a Anakiel product purchased at a retailer, please contact the place of purchase.

After 14 days all sales are final.

What if my order gets damaged in shipping?
We do our best to package your products carefully when they’re being shipped, but sometimes spills or breaks will occur. If your product arrives in bad condition, please snap a couple pictures and send them to info@anakiel.ca. We will asses the damage and do our best to make you happy.

Can I order samples of your products?
We do not ship samples to customers. We offer small sizes of all our products, and perfume samplers for our scents.


 

WHOLESALE


 

I want to carry Anakiel! How can I purchase wholesale?
Please contact info@anakiel.ca with wholesale inquiries.

 


WEBSITE OPERATIONS


 

Website Safety
Anakiel or any affiliated party is not responsible for any damages, either in contract, warranty, tort (including passive or imputed negligence), product liability, strict liability or other theory, that may result from the use of our website.

Unlawful Use
It is illegal to use Anakiel for any illegal or destructive purpose. This includes any use of the website that could result in damaging, disabling, overloading or in any other way compromising the website.

Accessing or attempting to access information not intentionally made available to you is illegal and may result in civil or criminal prosecution.


 

USER’S RIGHTS AND RESPONSIBILITIES


 

Identification
Misrepresenting your identity while using anakiel.ca will be considered a clear violation of our terms of service and may result in you being banned from the website and possibly civil or criminal prosecution.

User Responsibility
As a user of anakiel.ca, you are responsible for any monetary charges resulting from your use of the site. These fees include any claim, cause of action, demand, including but not limited to, legal, accounting and any other fees that result from the use of the website. Please note we charge in USD.

User Right to Termination
You must agree to these terms of service in order to use anakiel.ca. If you can not or decide you do not want to agree with the Terms of Services displayed on this page, you are prohibited from using this website and should leave anakiel.ca immediately.



 

Precedence
These terms of service in combination with our Privacy Policy represent a legally binding agreement between the user and Anakiel. This agreement shall replace all prior oral and/or written communication between the user and Anakiel. If a conflict is to occur between a previous, present or future agreement and the above terms of service, the terms of service will have precedence, unless clearly noted in the prior agreement.

Severability
In the event that one or more of the provisions of Anakiel terms of service is regarded as unenforceable, the remaining provisions will continue to be in place and enforced to the greatest extent of the law.

Applicable Law
These terms of service, and furthermore, the use of anakiel.ca shall be governed solely by the laws of the province of Quebec and consequently the laws of Canada.

The United Nations Convention on Contracts for the International Sale of Goods shall not apply to the use of anakiel.ca.

Please feel free to contact us, if you have any questions regarding our terms of service.